Advance Exchange Program
The NWRS Advance Exchange Program is your fastest service option. Simply order a repaired part from our inventory and have it the next business day. After installation, return your non-functional part as your replacement core. This is the business model by which most of our customers now do business for circuit board repair.
You can request an Advance Exchange by:
- Ordering online at www.nwrsinc.com
- Calling our toll free number 1.866.655.8676
- Faxing your request to 913.387.1815
- E-mail your order
All requests received by 5:00pm CST, that are filled, will be processed and shipped the same day. If the part at NWRS is repaired and ready to go, we can accommodate orders up to 6:00pm CST. Availability is based on a first come first serve basis. So, the earlier you request a part the better the chance we will have stock available.
Our online repair catalog has flat-rate prices established for each part number. One price is designated for items that are sent to our facility for repair and return. The exchange price indicates the fee for ordering a part from our facility as an Advance Exchange order. Please login to our website for up to date pricing or call our customer service department at 866.655.8676.
Each Advance Exchange part comes with an A.R.S. shipping label and return repair tag that are found in the box with your repaired part. Keep a copy of the A.R.S. tracking numbers for you shipping records. Simply package your defective part and use the prepaid shipping label to return the Advance Exchange to NWRS.
Advance Exchange Return Guidelines:
- A repairable part must be received at NWRS within 21 days of your order.
- The NWRS repair tag that comes with the repaired part is scanned into our computer system for accurate return tracking. This RA Tag MUST be returned with your core return.
- Core returns that are under OEM or NWRS warranty will not be refunded. Parts covered under warranty must be sent into NWRS for repair and warranty processing.
- Advance Exchange parts that are not returned in 21 days may be charged to the customer at the manufacturers dealer cost for the part. The part then becomes the property of the customer. The charge allows NWRS to replace any part not returned and gives the customer incentive to return the part to NWRS as soon as possible. If there are circumstances that inhibit the proper return then customers must contact NWRS to make arrangements prior to the due date. Please contact NWRS as soon as possible if you find your order is no longer needed for your service call. Unused returns and credit requests are evaluated on a case by case basis.